Indian Railways on Tuesday launched ‘RailOne’, a new super app designed to serve as a one-stop platform for all railway-related queries and passenger needs. The app aims to enhance convenience by integrating multiple services into a single interface.
The new RailOne app will host all passenger services in one app - booking IRCTC reserved, unreserved and platform tickets, tracking PNR and train status, coach position, Rail Madad and travel feedback, sources told TOI.
Indian Railways’ RailOne App: What you should know
The RailOne app's primary focus is delivering an enhanced user experience through a straightforward and uncluttered interface. It consolidates all railway services in one location whilst incorporating various service integrations to provide users with comprehensive Indian Railway functionalities. The new RailOne app is accessible for download on both Android PlayStore and iOS App Store platforms. A distinctive feature is the single-sign-on capability, eliminating the need to remember multiple passwords. Users can register using their existing RailConnect or UTSonMobile credentials upon installation. Additionally, users no longer need separate applications for different Indian Railway services, effectively reducing device storage requirements. The application includes R-Wallet (Railway e-wallet) functionality. Users can access their accounts through simple numeric mPIN and biometric login options. New users benefit from a streamlined registration process requiring minimal information. For enquiries, guest access is available through mobile number/OTP verification.
ALSO READ: Indian Railways to speed up chart prep, upgrade reservation system, & mandate Aadhaar for Tatkal in booking overhaul
IRCTC Rail Connect, which holds exclusive rights for reserved ticket bookings, has surpassed 100 million downloads, establishing itself as the railway's most popular application. External travel booking platforms rely on IRCTC for train bookings, demonstrating its significant role in online railway reservations.
ALSO READ: Railways to release list of confirmed ticket holders eight hours ahead of departure
Problems with IRCTC app:
The IRCTC app, the main platform for booking Indian Railways tickets, has experienced multiple outages in recent months, raising concerns over its reliability. Passengers, especially during peak hours like Tatkal bookings, have voiced their frustration on social media—many tagging Railway Minister Ashwini Vaishnaw while highlighting repeated disruptions.
Big Changes To Train Ticket Booking
Indian Railways is also implementing significant changes to its passenger reservation system, focusing on three major modifications to enhance traveller comfort. These changes encompass a revised tatkal booking process, modifications to waitlist chart preparation and comprehensive upgrades to the reservation infrastructure. Key upcoming modifications to train ticketing include:
Advanced Chart Preparation (8 Hours Prior)
* Current charts are prepared four hours before departure
* Proposed preparation time extended to eight hours pre-departure
* For trains before 1400 hours, charts finalised at 2100 hrs previous day
* Earlier waitlist status updates for passengers
Verified Users for Tatkal Bookings
* From July 1, 2025: Only verified users allowed for Tatkal bookings
* OTP authentication implementation by July end
* Authentication through Aadhaar or DigiLocker documents
Enhanced Reservation System (December 2025)
* CRIS implementing system improvements
* Tenfold increase in handling capacity
* 150,000 reservations per minute capability
* Processing 4 million enquiries per minute
* Multilingual interface
* Special provisions for Divyangjan, students and patients
(With TOI inputs)
The new RailOne app will host all passenger services in one app - booking IRCTC reserved, unreserved and platform tickets, tracking PNR and train status, coach position, Rail Madad and travel feedback, sources told TOI.
Indian Railways’ RailOne App: What you should know
ALSO READ: Indian Railways to speed up chart prep, upgrade reservation system, & mandate Aadhaar for Tatkal in booking overhaul
Currently, Indian Railways passengers use several different apps and websites for various services—IRCTC Rail Connect for ticket bookings, IRCTC eCatering Food on Track for meal orders, Rail Madad for submitting feedback, UTS for buying unreserved tickets, and the National Train Enquiry System to track train status.🚨#RailOne App of Indian Railways is now LIVE!📱
— PIB India (@PIB_India) July 1, 2025
RailOne is a one-stop solution for all passenger services. The App offers ease of access for services like ⬇️
✦ Reserved & Unreserved Tickets
✦ Platform Tickets
✦ Enquiries about Trains
✦ PNR
✦ Journey Planning
✦ Rail Madad… pic.twitter.com/rtorI0cREO
IRCTC Rail Connect, which holds exclusive rights for reserved ticket bookings, has surpassed 100 million downloads, establishing itself as the railway's most popular application. External travel booking platforms rely on IRCTC for train bookings, demonstrating its significant role in online railway reservations.
ALSO READ: Railways to release list of confirmed ticket holders eight hours ahead of departure
Problems with IRCTC app:
The IRCTC app, the main platform for booking Indian Railways tickets, has experienced multiple outages in recent months, raising concerns over its reliability. Passengers, especially during peak hours like Tatkal bookings, have voiced their frustration on social media—many tagging Railway Minister Ashwini Vaishnaw while highlighting repeated disruptions.
Big Changes To Train Ticket Booking
Indian Railways is also implementing significant changes to its passenger reservation system, focusing on three major modifications to enhance traveller comfort. These changes encompass a revised tatkal booking process, modifications to waitlist chart preparation and comprehensive upgrades to the reservation infrastructure. Key upcoming modifications to train ticketing include:
Advanced Chart Preparation (8 Hours Prior)
* Current charts are prepared four hours before departure
* Proposed preparation time extended to eight hours pre-departure
* For trains before 1400 hours, charts finalised at 2100 hrs previous day
* Earlier waitlist status updates for passengers
Verified Users for Tatkal Bookings
* From July 1, 2025: Only verified users allowed for Tatkal bookings
* OTP authentication implementation by July end
* Authentication through Aadhaar or DigiLocker documents
Enhanced Reservation System (December 2025)
* CRIS implementing system improvements
* Tenfold increase in handling capacity
* 150,000 reservations per minute capability
* Processing 4 million enquiries per minute
* Multilingual interface
* Special provisions for Divyangjan, students and patients
(With TOI inputs)
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